Emergencies are the highest priority of concern. The Housing Authority of the City of Aurora (AHA) will consider a situation an emergency if either or both of the two following are accurate descriptions:

A. The situation constitutes a serious threat to the life, safety or health of residents or staff; or

B. The situation will cause serious damage to the property structure or systems if not repaired within twenty-four (24) hours.

What is considered a maintenance emergency? An emergency is only what absolutely cannot wait until morning. This would include, but is not limited to a broken pipe that cannot be shut off, or a heater that will not work when the temperature is below freezing.

For after-hours emergency maintenance call:

303.370.0275

Residences at First Avenue / Connections at 6th
Emergency Number:
303.331.3148

MAINTENANCE FAQS

I requested repairs to my apartment. How long will it take before the repair is completed?

All work orders are treated by a priority level based on importance (usually "how much damage does this do in a short period of time?"), and the requirements of Fair Housing. Emergency repairs such as gas leaks, floods, persons stuck in elevators, power failures, or any other life-threatening situations must be completed immediately. Urgent repairs such as clogged kitchen sink drains or an inoperative refrigerator are aimed at being completed within 48 hours. Routine repairs such as a dripping faucet or a broken window handle will be scheduled for the next available time slot.  We do not make appointments for service requests. If the matter becomes more urgent, please contact your management office.

Sometimes repairs need to be done by specialists instead of the maintenance staff, such as wiring replacement, and pest control. Before a specialist is sent to your apartment a staff member may need to observe the condition. Maintenance workers will try to resolve the repair, but if they cannot resolve the problem, they will make an appointment to have a skilled tradesperson come to your apartment.

What numbers do we call for maintenance?

For routine maintenance, please call your site staff, using the numbers below. 

E-mail and Portal Requests cannot be used for any emergency service needed.